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Store Policies
Returns Policy
We offer a 90 day money-back guarantee, if you are not satisfied with the product. Buyer pays for the return shipping cost.
Shipment procedures
• We are experienced in shipping heavy networking equipment. All our shipments are made in new, reinforced cardboard boxes, with adequate packing material to seat the product firmly during shipment.
• Most orders ship same day, depending on time and quantity. Shipments go out by 5 pm Pacific time. Usually shipment delays are because of payment holds suggested by Paypal. We keep the buyer in the loop, whenever there is a payment hold.
• Since the networking equipment is usually heavy, we usually do not consolidate orders. We can consolidate orders for lighter equipment or International orders, upon request.
Domestic Shipments • We ship by UPS and US Postal Service (USPS) in the Continental US. Typically lighter items are shipped by USPS Priority Mail (2 business days in continental US) and heavier items are shipped by UPS Ground (1-6 business days in continental US, depending on distance from California).
• All UPS shipments need to be made to a street address. UPS does not deliver to PO Boxes.
NOTE: UPS Ground does not ship to Alaska, Hawaii, US Territories (Guam, Puerto Rico, Virgin Islands, etc) and APO. From UPS shipment perspective, they are treated as International shipments. However, USPS treats shipment to Alaska, Hawaii, US Territories and APO as domestic with respect to shipping rates. The USPS shipment lead-times to Alaska, Hawaii, US Territories, and APO are similar to international i.e. one week. International Shipments • Customs duty and customs handling charges payment is the the Buyer's responsibility.
• International shipments are made by DHL Air and USPS Priority Mail (for light items). Customs duty and local handling charges is buyer's responsibility
• We can ship by Fedex upon request. Typically we ship by Fedex when the buyer supplies us their Fedex account number.
• Our standard procedure for International shipments is to include 2 copies of the shipping label and 5 signed copies of the invoice, in the shipment pouch. We have found that this meets the customs requirements for International shipments 95% of the time.
• We delete 110V power cords, for International shipments to 220V countries. This just reduces waste and also marginally reduces shipment costs.
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